Client needs a local customer service call center supervisor or manager preferably with healthcare related experience.
Search For: Call center, Customer Care, Supervisor, Manager, Healthcare.

Relocation               No
Location                  Los Angeles California Area

Incumbent will manage the day to day operations of the Customer Contact department. Will be responsible for the Call Center performance  metrics and to ensure adherence to those said metrics. This individual will monitor Customer Care policies and procedures, operating structure, and information flow, while ensuring the volume of work produced exceeds both product, service and quality standards.

Requirements:
1.  5+ years of supervisory customer service call center experience.
2.  Local to Los Angeles.
3.  Healthcare industry experience is a plus.